- Delivery
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Please allow 2-4 working days for deliveries within the UK.
All items are sent via Royal Mail First Class Recorded (Signed for).
If you have not received your order within 4 days please contact via email and we will track your delivery/ provide you with the tracking number (you can check this through the royalmail.com website.All International orders will be sent via Royal Mail Airsure®
-Fast, assured service to 30 destinations worldwide, takes 2–4 working days,comes with tracking at a set price of £6.00 for one item and £7.00 for 2 items plus. - I need to return an order...
- We will accept returns within 14 days of the payment date.
Please only return items if they are in they are original, well packaged condition.
Please email us before returning an order: contact details are found on the contact page
Please enclose your product details with your product e.g, name, address, refund required.
We strongly recommend that you send packages via a postal service that tracks items e.g, Royal Mail Signed For – as we can not be responsible for lost mail.All items should be posted to:
Roxie Sweetheart
194C
New Cross Road
Lewisham, London
SE14 5AD
UK - About Roxie Sweetheart
- Each Roxie Sweetheart item is exclusively hand-made and is a one-off unique item.
If you are interested in a custom order of any kind then please contact us.
All images, illustrations, photographs and designs are copyrighted – please do not use them without permission, thank you.
- What forms of payment do you accept?
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We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
- How secure is this store?
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This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
- Do I need a PayPal account to purchase from this store?
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No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.